Need help?
Support for the SquawkIt web, Android, and iOS apps
SquawkIt is a maintenance record app for airplanes, cars, bikes, boats, homes, and anything else you look after. If something is not working, you have a question, or you have an idea for the app, get in touch and a real person will reply.
Contact us
We usually answer within two business days. Email works for every kind of request: bug reports, questions about how a feature works, billing and subscription questions, data or account requests, and feedback.
What to include
The more of this you can send, the faster we can help:
- Which app you are using: web, Android, or iOS, and the app version if you know it (shown at the bottom of the Settings screen).
- What you were trying to do and what happened instead.
- A screenshot, if the problem is something you can see.
- The email address you sign in with, so we can find your account. Never send your password. We will never ask for it.
Common questions
My records are not syncing between devices. Make sure you are signed in with the same account on every device and that the device is online. Changes made offline sync the next time the app has a connection.
I cannot sign in. Try the sign-in method you used the first time (Google, Apple, or email link). Email links expire after a short time; request a fresh one from the sign-in screen.
Subscriptions and refunds. Subscriptions are billed through the App Store or Google Play. You can manage or cancel them in your store account, and refund requests go through the store. Email us if an entitlement is not showing up after a purchase.
Export or delete my data. Any thing can be exported as PDF, CSV, and XLSX from inside the app. To delete your account and everything in it, use the account deletion request page or delete the account from Settings.